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May
15

Should Gaming Community Managers be Men?

By | community, Online Community Management

5 Comments

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If you are a big Call of Duty fan you will already know that Tina Palacios was recently announced as the new Senior Community manager for the Call of Duty community at Infinity Ward. This certainly seems to have stirred up a vocal response from some gamers, most prominent were the negative comments about her being a female. I'm not a gamer, so don't really know the nuances that make up specific gaming communities. However what I do know is that gaming fans are a culture all of there own, and they don't pull any … [Read more...]

Apr
10

Chat Amongst Yourselves, I’ll Be Back Soon

By | Uncategorized

2 Comments

You might have missed me around my blog and Twitter, (and elsewhere I usually hang out on the interwebs) or you might not. You might actually be thinking, "Thank goodness Sue is quiet for a change now I can hear myself think." But in case you are one of those who likes to follow my ramblings and job tweets I just wanted to let you know I haven't forgotten about you, I'm just taking a break in the UK to catch up with family and eat my body weight in good old British chocolate, biscuits and Cornish pasties (despite … [Read more...]

Feb
17

Shit Community Managers Shouldn’t Say

By | community, Online Community Management

2 Comments

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I'm sure many of you are familiar with the videos popping up on YouTube entitled " Shit a <fill in the blank> Says."  There is even a recent one called "Shit a Social Media Community Manager Says" Well just for fun (and no I'm not doing a video) here is a quick list of things I think a Community Manager should NEVER say: "Hey a troll ……. great!!!!" "I am so exited to see how much spam has been posted in the community this morning." "Yes of course you can have as many usernames as you … [Read more...]

Feb
14

Your Twitter Followers Aren’t a Community

By | community, Facebook, Twitter

3 Comments

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I believe that the job titles Social Media Manager and Community Manager are becoming confused. Do people often take on both roles under one umbrella … yes they do …. absolutely. Indeed many companies are hiring Social Media Community Managers. But there is a distinct difference between the duties carried out by each. Many Social Media Managers are aligned with the Marketing dept and use social media platforms to reach their customers, and they don't generally manage a community. On the other hand, if you … [Read more...]

Feb
06

My New Online Community Manager Jobs Board!

By | job

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For those that know me on Twitter you will know I’ve been sharing links to Online Community Manager, and Moderator jobs, for a number of years, and am increasing being approached by people who ask if I can keep an eye out for jobs in their area. I’ve also been contacted by a few companies asking advice on where to look for prospective job candidates. So I figured that it made sense for me to bring those jobs, and job hunters, together in the same place. So I've added a new job's section to my blog … [Read more...]

Jan
25

How To Get Started As An Online Community Manager

By | career, Online Community Management

13 Comments

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I am increasing being asked for tips on how to get started in Community Management, so I thought I'd put my fingers to the keyboard and post some of my thoughts on how aspiring Community Managers could can gain some valuable experience, and get on the first wrung of the CM ladder. Start from the Bottom If you don't have any experience in this role then you will need to start at the bottom. In my opinion there is no better way to learn the ropes than as a moderator. You'll be down in the trenches interacting with … [Read more...]

Dec
22

Merry Christmas Community Managers

By | Uncategorized

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Merry Christmas to all the Community Managers out there. I hope you all get to experience some downtime over this holiday period. We are all engaged 24/7 it seems but generally many communities are fairly quiet at this time of year, so take the opportunity to recharge your batteries and get ready for the new year. I have really enjoyed getting to know so many of you, and look forward to many more conversations in 2012! Merry Christmas Community Managers Everywhere!!! … [Read more...]

Nov
28

A Couple of Minutes – Tales From My Community Manager Letterbox

By | community, members

1 Comment

Contact Us

Do you have a "contact us" link/section in your community? Do you get those emails? If not then you should. As the Community Manager you are on the front line of your community and it's important that you have  your finger on the community pulse. Many people will use the contact us link to ask site usability questions, express concerns, complain, or from time to time (but don't hold your breathe) say thanks. How you deal with those emails is extremely important. Don't just resort to generic responses. Let the … [Read more...]

Nov
25

The Personal Touch

By | community, members

1 Comment

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Back in May I explained how I email new members of my community each month. With over 1000 members joining monthly it's impossible for me to contact each and everyone of them, but I still believe it's important to try and connect with as many community members as possible. I still use the same email template, as the one I posted in May, but with slight variations, and as I mentioned in my original post the key to this email is that it comes from my personal site email address as opposed to a "contact@email.com or … [Read more...]

Nov
09

Lets Talk Chat About ….

By | Uncategorized

3 Comments

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Whether you run a branded community, a tech community, or a community about recipes it's always a great idea to have an off-topic area for your members to chat and get to know each other. In this section they can have a little fun, chit-chat about everyday stuff or topical events, and slowly start to connect and build relationships with each other. Here are some ideas of conversation starters that you could seed the off-topic area with to get them going, or even discussions you could periodically start yourself to … [Read more...]