I was recently asked by some of our members to add and update some of the smilies on our discussion forum. Now I'm not one of those who likes to see smilies and emoticons of all sizes, shapes, and colours all over the place, but it got me thinking about how they assist in our interruption of how we perceive someone's post and I wondered .... do smilies help or hinder us, and how many is too many??You can't hear the tone of someone's voice with the written word. Nor can you see their facial … [Read more...]
Apr
26
You can t be liked, all of the time, by all of the people.
I manage a board with over 7 million posts, 105,000 registered members and 25 moderators, and with that many people all interacting with each other I came to the realization many, many years ago that you can't please all of the people all of the time. That's something that not all community managers have come to terms with, and the thought of not being liked all of the time is not something that sits well with them. At the end of the day you have to remember that the board/community is not there for your … [Read more...]
Apr
25
About Me
I’ve banned. I’ve placated. I’ve helped. I’ve assisted. I’ve told off. I’ve been kind. I’ve been resourceful. I’ve been a peacekeeper. I’ve been a diplomat. I’ve directed. I’ve cried. I’ve laughed. I’ve learned. I’ve compromised. I’ve edited. I’ve drafted. I’ve deleted. I’ve been stern. I’ve been funny. I’ve been sworn at, thanked, and complained to. What am I? I am an Online Community Manager. … [Read more...]
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