Let's face it things go wrong - online communities have tech issues, a moderator or a Community Manager makes a mistake. It's the nature of the beast. It's how we handle those situations that count. Do we fix them and forget about them? Do we ignore the community's concerns? Do we brush the issue under the carpet? No, we apologize. As online community managers it's our job to ensure that we create an environment in which members can communicate, and interact with each other. We keep things ticking along - … [Read more...]