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May
05

How To Get New Members To Post – What I do

By | members

2 Comments

4660273582_167a3fbece_m

Every time someone joins our community they get an automated welcome email, that while it shares great information and encourages them to post, it is, at the end of the day, automated. So how to get new members who haven't posted to post? Well at the end of every month I send an email to all new members who have joined that month, and have made less than 3 posts. We get approx 1,000 new members every month so I can't possible email each and every one of them individually, however I send them all an email through … [Read more...]

Mar
28

How to Behave On an Internet Forum

By | forum

3 Comments

I know it's an oldie, but it's a goodie, and many of you may not have seen it, so it will be new to you. This gives me a chuckle because having run a forum for 11 years I can totally relate to it. Enjoy Internet: Useful Tips: How To Behave On An Internet Forum   … [Read more...]

Aug
06

Thinking of growing a mustache …. what do you think?

By | community, complaints, issues, manager, Online Community Management, tweet

3 Comments

hitler

Following on from one of my recent tweets, I thought you would like to see this lovely pic of me. Said troll came back to re-register today in order to let me know how he felt about the fact he was banned from the community. I actually think I look very fetching with a mustache and love the way he's combined the HItler reference, with a more updated reference to a Suddam Hussein type person. Very current. So if anyone believed that I was exaggerating in this post when I mentioned you need a thick skin in this line … [Read more...]

Jun
04

Know When To Step Back

By | community, discussion, issues, manager, members

2 Comments

dont do it!

I've just sat back and watched what could have become an issue, turn into something positive. I observed, I read, and most importantly, I took a step back to see where the conversation was going. If I had stepped in too soon it may have turned out differently and I could have made a bad situation worse. We had a member discussing suicide on the forum. The first post looked worrying and the second post more so. I was watching from the wings carefully, but something told me that my position as the community's … [Read more...]

May
12

Rose-Tinted Specs?

By | community, job, Online Community Management, position

4 Comments

specs

I frequently come across an article that states that the Online Community Manager position is an up-and-coming role, with some even suggesting that if one "Tweets" or uses online communities then anyone can do the job. But that's really not the case. It takes a special kind of person, with a particular mindset. And not everyone is suited to that. For instance I couldn't be a nurse or an accountant just because I balance my own books, or have nursed my son when he was sick. (I know, extreme examples, but you get my … [Read more...]