We are all going to come across situations where people aren't going to like us. I can guarantee you that even if you manage a community for teens/kids, through to people in theirs 80's, you are going to get times when comments are going to be directed at you that are going to cut like a knife. Online it's easy for people to lash out emotionally in ways they would not otherwise do so, and as the Community Manager you are going to be the prime target for those comments. So get a thick skin and get one quick, because … [Read more...]