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Jan
25

How To Get Started As An Online Community Manager

By | career, Online Community Management

13 Comments

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I am increasing being asked for tips on how to get started in Community Management, so I thought I'd put my fingers to the keyboard and post some of my thoughts on how aspiring Community Managers could can gain some valuable experience, and get on the first wrung of the CM ladder. Start from the Bottom If you don't have any experience in this role then you will need to start at the bottom. In my opinion there is no better way to learn the ropes than as a moderator. You'll be down in the trenches interacting with … [Read more...]

Aug
06

Thinking of growing a mustache …. what do you think?

By | community, complaints, issues, manager, Online Community Management, tweet

3 Comments

hitler

Following on from one of my recent tweets, I thought you would like to see this lovely pic of me. Said troll came back to re-register today in order to let me know how he felt about the fact he was banned from the community. I actually think I look very fetching with a mustache and love the way he's combined the HItler reference, with a more updated reference to a Suddam Hussein type person. Very current. So if anyone believed that I was exaggerating in this post when I mentioned you need a thick skin in this line … [Read more...]

Nov
16

Sorry – A Little Word With Big Meaning

By | community, complaints, issues, manager, members, Online Community Management

2 Comments

sorry

Let's face it things go wrong - online communities have tech issues, a moderator or a Community Manager makes a mistake. It's the nature of the beast. It's how we handle those situations that count. Do we fix them and forget about them? Do we ignore the community's concerns? Do we brush the issue under the carpet? No, we apologize. As online community managers it's our job to ensure that we create an environment in which members can communicate, and interact with each other. We keep things ticking along - … [Read more...]

Jul
01

How An Online Community Manager Is Like A Pub Landlord.

By | Uncategorized

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pub

Community Manager = Pub Landlord Oversees all the paperwork, and the hiring and firing of bar staff. Ensures that there is a wide range of beers, spirits and soft drinks. Checks pumps daily to make sure the beer is flowing okay and that there are plenty of packet of crisps, nuts and pickled eggs. Moderators = Bar  Staff Service with a smile. Serves beverages and packets of crisps when required. Keeps conversation going with the customers, and alerts landlord to any issues. Members = Customers Each pub has a … [Read more...]