or ..... Online Community Manager jobs I tweeted links to this week. Online Community Manager for focus.com Community Manager Analyst - Charlotte, NC. Digital Community Manager - Cape Town Online Community Moderator - North American Team - Playstation PR and Community Manager - Honest Tea - Bethesda, Maryland The Harlem Globetrotters are looking for a community manager - Phoenix, AZ Digital Community manager - HTC - Taipei (Taiwan) Online Community Manager in Vancouver, BC - BC … [Read more...]
An Example of Doing it Right – Aberystwyth University
By Sue | community, Online Community Management

It's so easy for us to highlight the cases we come across where community or social media is "done wrong" and to pick holes in those examples. Yes we all need to understand and learn about doing it wrong so that we can avoid those pitfalls ourselves, but I feel that examples of "doing it right" are just as important. For instance, I've been taking horse riding lessons for the past year, (I know at my grand old age of 45 ... oh blimey did I just type that out loud ... shhh don't tell anyone) and when I'm … [Read more...]
Engagement or Spamming?
By Sue | social, social media

Recently I've had some Social Media practitioners attempting to use the community I manage to promote their client's products/websites, and when I've tackled them they've tried to explain it away by telling me that they aren't spammers, but are in fact involved in social media, and therefore want to engage with our members. Bottom line - Attempting to join a community, under the guise of social media, in order to use said community to interrupt conversations, post links and create promotional posts to promote … [Read more...]
By George I think I've just "got" foursquare!
By Sue | community, Online Community Management, social, social media

Over the last few months I've been seeing a growing number of posts about foursquare. People tweeting their locations, becoming mayors, and collecting medals. At first I didn't pay much interest. I'm more into community spaces than anything and I couldn't really see the point. I suppose I didn't "get it." That, coupled with the fact that I'm still trying to get to grips with the plethora of social networking platforms on offer, and I wondered if I really wanted to get on another band wagon just because everyone … [Read more...]
Don't Dangle That Worm, I'm Not Biting!
By Sue | Uncategorized

I am still fairly new to the social media space, only stumbling upon it about 6 months ago when I was started reaching out to other Online Community Managers. I may have totally grasped the wrong end of the stick but as far as I understand it Social Media is supposed to be about building relationships. Now I am sure I am not the only one who has noticed that there appears to be a few in the "social media space" who interpret social media to mean: "I'll only build a relationship with you, if it … [Read more...]
Too Much, Too Loud!
By Sue | community, manager, Online Community Management, social media, tweet, Twitter
I would say approx 70-80% of a community managers time is "behind the scenes" stuff. For example, I always try and connect with as many of our members behind the scenes as much as possible. It's that one-to-one connection that builds relationships and respect, and lets the other person know that you care about their opinions and their experiences.As we are all discovering, the role of a Community Manger is still changing and evolving. For many it's not just about the managing of our static … [Read more...]
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