I would say approx 70-80% of a community managers time is "behind the scenes" stuff. For example, I always try and connect with as many of our members behind the scenes as much as possible. It's that one-to-one connection that builds relationships and respect, and lets the other person know that you care about their opinions and their experiences.As we are all discovering, the role of a Community Manger is still changing and evolving. For many it's not just about the managing of our static … [Read more...]